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  • My package says delivered but I didn't receive it. What do I do?
    We have already shipped your order, so once your item is with a carrier it is out of our control please contact the carrier (USPS/UPS) for any additional updates or information regarding your delivery. *All of our products are shipped via USPS/UPS*. Once your item leaves the shipping facility, delivery is in the hands of USPS/UPS. Any issues with delivery such as your tracking saying it’s delivered and you have not received your item, please contact USPS/UPS.
  • Why is it called "VapeTray"?
    "VapeTray" was inspired by our CEO, Jaqueza Thomas', late cousin, Kentray Young, who tragically passed away due to gun violence in the city of Chicago. In his memory, we honor him with the name "VapeTray", a combination of the rap name Kentray gave our CEO and Kentray own name. With every purchase, we strive to honor Kentray's memory and provide our customers with a meaningful shopping experience. To learn more about our CEO & FOUNDER as well as information on "VapeTray" please click here.
  • What is your return policy?
    Please click here to view our return policy!
  • How can I become featured on your IG or TIKTOK Page?
    Tag our Instagram and TikTok accounts!
  • Can I return an item?
  • When can I get my order?
    You will receive your item in 2-7 business days once shipped.
  • Do my order come with a tracking number?
    Yes, every order made online comes with a tracking number.
  • What shipping method do you have?
    We are currently shipping all packages using USPS & UPS depending on what you choose at checkout.
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